Adventure Snacks

You may have store credit with us from returning or exchanging a product. This amount can be checked at any time in your customer account.Next time you shop online with us please log in to your profile on our website and you&apos;ll see this credit available to use under &quot;payment methods&quot;. You&apos;ll also see this as a tick box in your cart.&#xA0; If you are shopping in store with us please mention to the cashier that you have store credit and they will be able to look this up on your customer account and apply it to your purchase. The store credit is valid for 3 years.

You may have store credit with us from returning or exchanging a product. This amount can be checked at any time in your customer account. Next time you shop online with us please log in to your profile on our website and you'll see this credit avail

How do I use my store credit?

Ordering Online

Do you offer refunds or exchanges?

What is the process for exchanging or returning a product?

What do I do if I receive the wrong item or a missing item in my order?

Do you offer a warranty for defective or damaged products?

Returns, Exchanges and Faults

Can I combine shipping for two orders placed separately?

Can I change the shipping address for my order?

Do you ship worldwide?

What if my package gets lost or arrives damaged?

Do you offer free shipping?

How long does delivery take?

What is your shipping policy?

How much does shipping cost?

Do you offer local pick up?

Shipping, Dispatch and Local Pick Up

How do I apply promo/discount codes?

How do I use my Adventure Perks rewards points?

I'm having trouble logging in to see my points

I haven't received the email for $10 off my first purchase

How can I find out if you have a sale coming up?

I forgot to put my discount code in at the checkout

Rewards Points and Discounts

What is your cancellation policy?

How can I track my order?

Can I edit or add anything to my order?

I was charged for shipping protection but I do not want this on my order.

What should I do if I have not received an order confirmation email?

Do you accept Afterpay?

Can I have an invoice for NDIS?

The product I want is on pre-order, what does this mean?

Where is my order?

Do you offer custom personalisation?

Can I buy a gift card?

The product I want is sold out, can I pre-order it?

Do you offer wholesale?

How can I find out when a product is back in stock?

Do you sell spare parts?

How do I use an insulated food jar to keep food warm?

How to I stop condensation in my lunchbox?

My silicone has a soapy taste.

Where can I find the care instructions for the products?

Are the lids on the silicone range easy to put on?

Care Instructions and Troubleshooting

How do I know if a lunch box will fit the lunch bag I've chosen?

What lunchboxes do I need for Kindy/Kinder/Prep?

What lunch bag does a bbox wholefoods fit in?

What are the differences between the stainless steel lunchboxes?

What is the difference between the two OmieBox lunchboxes?

What food jars fit inside a lunchbox?

Do you have plastic free lunchboxes?

What is your most lightweight lunchbox?

Do I need an insulated lunch bag?

Do you have a lunch bag that fits two snack boxes and one lunchbox?

What ice packs fit inside the bbox Flexi lunch bag?

What is your biggest insulated bag?

Lunch Bags and Lunchboxes

How do I know what drink bottle to choose?

What bumpers fit on what drink bottles?

Drink Bottles

Product Help

Can I shop instore?

Shopping Instore

How do I use my store credit?Updated 21 days ago