All sales are final and cannot be cancelled once the order is placed. In the event an order is cancelled and refunded at our discretion a 10% restocking/admin fee is charged to cover costs associated with cancelling the order. We may be able to make

<p>All sales are final and cannot be cancelled once the order is placed.</p><p>In the event an order is cancelled and refunded at our discretion a 10% restocking/admin fee is charged to cover costs associated with cancelling the order.</p><p>We may be able to make changes to your order if it has not already been dispatched, please contact our team as soon as possible and we can advise on the status of your order.</p><p>Contact us : <strong id="isPasted">support@adventuresnacks.com.au</strong></p><p><br></p>

What is your cancellation policy?

You will receive an email with the Australia Post tracking details once your order has been dispatched. The tracking link will give you the latest updates on your parcel's location and estimated delivery date. If you have not received an email with y

<p><span style="font-size: 16px;">You will receive an email with the Australia Post tracking details once your order has been dispatched. The tracking link will give you the latest updates on your parcel&apos;s location and estimated delivery date.</span></p><p><span style="font-size: 16px;">If you have not received an email with your tracking link please check the following:</span></p><ul style="list-style-type: square;"><li style="font-size: 16px;">Is the email in your spam/junk/promotions folders?</li><li style="font-size: 16px;">Did you use an alternate email address for your order?</li><li style="font-size: 16px;">Your order may have not been dispatched yet. We strive for next business day dispatch, however if you have purchased a product on pre-order, or during peak times dispatch times may be extended.</li></ul><p>If you have any further queries please contact us on via email <strong id="isPasted">support@adventuresnacks.com.au</strong></p>

How can I track my order?

Once an order is placed, we generally are unable to make any further changes however we will try our best to assist. Please contact us as soon as you can with your order number and the changes you need to make. Contact us : support@adventuresnacks.co

<p>Once an order is placed, we generally are unable to make any further changes however we will try our best to assist. Please contact us as soon as you can with your order number and the changes you need to make.&#xA0;</p><p>Contact us : <strong id="isPasted">support@adventuresnacks.com.au</strong></p>

Can I edit or add anything to my order?

We strongly suggest selecting shipping protection for all postal orders as this covers the parcel for loss or damage in transit. Without shipping protection we may not be able to provide compensation if your order becomes lost or damaged in transit.

<p>We strongly suggest selecting shipping protection for all postal orders as this covers the parcel for loss or damage in transit. Without shipping protection we may not be able to provide compensation if your order becomes lost or damaged in transit.</p><p>If you would like shipping protection added to your order, please select the checkout option as highlighted in pink in the image example below.</p><p>If you do <u>not</u> want shipping protection on your order please ensure you select the option in <strong>bold</strong> as per the image example below. &#xA0;</p><p>In the image example below the option in <strong>bold</strong> does not include shipping protection, the option highlighted in pink does.</p><p><img src="https://attachments.gorgias.help/30BVo7v9ov2rvzmQ/hc/Aa90l7EVVlbxJWor/2025081205-cf32923e-c6c4-499d-a757-127ed2a97d61-393de11e-4aef-4681-bdff-836762f91159.png" style="width: 300px;" class="fr-fic fr-dib"></p><p><br></p><p>If you accidentally selected shipping protection for a pick up order please reach out to us with your order number and we will refund the amount to your original payment method. Please allow a day or so for the refunded amount to clear in your account. You will receive an email confirmation for the refund.</p><p><br></p><p>Contact us : <strong id="isPasted">support@adventuresnacks.com.au</strong></p>

I was charged for shipping protection but I do not want this on my order.

You should receive an order confirmation email once your order has been confirmed. If you haven't received an order confirmation email it could be due to the following:.

<p><span style="font-size: 16px;">You should receive an order confirmation email once your order has been confirmed. If you haven&apos;t received an order confirmation email it could be due to the following:</span></p><ul><li style="font-size: 16px;">The email may have landed in your spam/junk/promotions folder.</li><li style="font-size: 16px;">There may have been a typo when you entered your email address. Please contact us and we can check, then resend the order confirmation.</li><li style="font-size: 16px;">Do you have an alternate email address that you may have used? Sometimes the email attached to the payment method will over-ride what you have manually input. Please check your other email accounts.</li><li style="font-size: 16px;">You order may not have been confirmed, for example, the payment method may have declined. Please check your bank account and reach out to our team if further investigation is needed. </li></ul><p><br></p>

What should I do if I have not received an order confirmation email?

We accept Afterpay for online orders with a minimum spend of $80. If you are looking at spending less than $80 please select another payment method. We only accept Afterpay instore if you have an Afterpay card that is compatible with our Eftpos machi

<p>We accept Afterpay for online orders with a minimum spend of $80. If you are looking at spending less than $80 please select another payment method.</p><p>We only accept Afterpay instore if you have an Afterpay card that is compatible with our Eftpos machine. Minimum spend for Afterpay via card instore is $80.</p>

Do you accept Afterpay?

Please contact our customer support team and we can make the arrangements.  support@adventuresnacks.com.au

<div data-block="true" data-editor="3sum8" data-offset-key="4glrt-0-0" id="isPasted"><div data-offset-key="4glrt-0-0"><span data-offset-key="4glrt-0-0"><span data-text="true" style="font-size: 16px;">We would be most happy to assist with your NDIS order. We have 2 options for NDIS invoices:</span></span></div></div><div data-block="true" data-editor="3sum8" data-offset-key="vr6t-0-0"><div data-offset-key="vr6t-0-0"><span data-offset-key="vr6t-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="3sum8" data-offset-key="5vhgs-0-0"><div data-offset-key="5vhgs-0-0"><span data-offset-key="5vhgs-0-0"><span data-text="true" style="font-size: 16px;">1. The customer orders &amp; pays for the product/s, we then send a tax invoice upon request for the customer to claim on NDIS.</span></span></div></div><div data-block="true" data-editor="3sum8" data-offset-key="2oeok-0-0"><div data-offset-key="2oeok-0-0"><span data-offset-key="2oeok-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="3sum8" data-offset-key="56shu-0-0"><div data-offset-key="56shu-0-0"><span data-offset-key="56shu-0-0"><span data-text="true" style="font-size: 16px;">or</span></span></div></div><div data-block="true" data-editor="3sum8" data-offset-key="41o72-0-0"><div data-offset-key="41o72-0-0"><span data-offset-key="41o72-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="3sum8" data-offset-key="22eq8-0-0"><div data-offset-key="22eq8-0-0"><span data-offset-key="22eq8-0-0"><span data-text="true" style="font-size: 16px;">2. We can send an invoice for you to pass on to your NDIS plan manager to pay. Once payment has been received we will dispatch your order. For this option we will need the following:&#xA0;</span></span></div></div><div data-block="true" data-editor="3sum8" data-offset-key="146h6-0-0"><div data-offset-key="146h6-0-0"><span data-offset-key="146h6-0-0"><span data-text="true" style="font-size: 16px;">-Product/s, quantity and colour/print you were wishing to purchase (can also send a screen shot or link if this is easier)</span></span></div></div><div data-block="true" data-editor="3sum8" data-offset-key="cd8en-0-0"><div data-offset-key="cd8en-0-0"><span data-offset-key="cd8en-0-0"><span data-text="true" style="font-size: 16px;">-Name, postal address, contact phone number and email of recipient</span></span></div></div><div data-block="true" data-editor="3sum8" data-offset-key="78sf5-0-0"><div data-offset-key="78sf5-0-0"><span data-offset-key="78sf5-0-0"><span data-text="true" style="font-size: 16px;">-NDIS number or any other references you need included on the invoice.</span></span></div><p><span style="font-size: 16px;"><br></span></p><p><span data-offset-key="78sf5-0-0"><span data-text="true" style="font-size: 16px;">Please contact our customer support team and we can make the arrangements. &#xA0;<strong id="isPasted">support@adventuresnacks.com.au</strong></span></span></p></div>

Can I have an invoice for NDIS?

Occasionally we will list items for sale which have not yet arrived. This allows you to secure the stock ahead of time, and the order will be sent out as soon as we get the stock in.  If an item is on pre-order, this will be noted near the top of the

<p id="isPasted">Occasionally we will list items for sale which have not yet arrived. This allows you to secure the stock ahead of time, and the order will be sent out as soon as we get the stock in. &#xA0;If an item is on pre-order, this will be noted near the top of the product description, as well as next to the colour listing in the drop-down box. &#xA0;An estimated shipping date is given - however this is our <em>best estimate</em> and can be influenced by factors outside of our control. &#xA0;</p><p>If your order contains a Pre-Order item, <em>the whole order will be held until the item/s arrive and then sent out altogether</em>. &#xA0;We do not split orders - if you need in-stock items sooner, you will need to place a separate order with those items so they can be sent straight away.</p>

The product I want is on pre-order, what does this mean?

Once your order has been placed you will receive a confirmation email with your order details. As soon as you receive this email please check the details are correct and notify us immediately if there are any changes to make. Once your order has been

<p>Once your order has been placed you will receive a confirmation email with your order details. As soon as you receive this email please check the details are correct and notify us immediately if there are any changes to make.</p><p><br></p><p>Once your order has been dispatched, you will receive another email with the Australia Post tracking link so you can track the delivery of your order, and receive an estimated delivery date.</p><p><br></p><p>If you have not received any emails from us please check your spam/junk/promotions files, or any alternate email addresses you use. If you still cant find your email please reach out to our team and we&apos;ll be happy to assist. Contact us : <strong id="isPasted">support@adventuresnacks.com.au</strong></p><p><br></p><p>If your order contains a pre-ordered item <em id="isPasted">the whole order will be held until the item/s arrive and then sent out altogether</em>. &#xA0;You will know if an item is on pre-order as it will state &quot;Pre-Order&quot; next to the product name. We do not split orders - if you need in-stock items sooner, you will need to place a separate order with those items so they can be sent straight away.</p>

Where is my order?

Unfortunately we don't offer custom personalisation of the products we sell. This allows you the flexibility to return the product should it arrive to you and you find it's not suitable. We suggest to organise personalisation of the products independ

<p>Unfortunately we don&apos;t offer custom personalisation of the products we sell. This allows you the flexibility to return the product should it arrive to you and you find it&apos;s not suitable. We suggest to organise personalisation of the products independently once you receive them.&#xA0;</p>

Do you offer custom personalisation?

You sure can! You can find our Adventure Snacks Gift Cards here.

<p>You sure can! You can find our Adventure Snacks Gift Cards <a href="https://www.adventuresnacks.com.au/products/adventure-snacks-gift-card">here</a>.</p><div data-mce-fragment="1" id="isPasted"><div data-mce-fragment="1"><span style="font-size: 16px;">They&apos;re super easy to use. &#xA0;Just purchase the amount you&apos;d like, and the voucher will be sent straight to your inbox for you to forward to the lucky recipient.</span><span style="font-size: 16px;"><br></span></div></div><div data-mce-fragment="1" itemprop="description"><div data-mce-fragment="1"><ul><li style="font-size: 16px;">Valid for 3 years from date of purchase</li><li style="font-size: 16px;">Delivered electronically - straight to your inbox</li><li style="font-size: 16px;">Valid for any product on our website or instore</li><li style="font-size: 16px;">Place the gift card code in the &apos;Gift Card&apos; box at checkout to redeem the voucher amount</li></ul></div></div>

Can I buy a gift card?

We are sorry to hear the product you were after is sold out! To be notified when it is back in stock, please put your email address in the "notify me when in stock" section on the product listing, and we'll let you know when it is ready to order agai

<p>We are sorry to hear the product you were after is sold out! To be notified when it is back in stock, please put your email address in the <em>&quot;notify me when in stock&quot;</em> section on the product listing, and we&apos;ll let you know when it is ready to order again. Some products are very popular and sell out quickly so we recommend purchasing as soon as you can after getting the back in stock notification. Please mark our emails as safe to prevent them landing in your spam/junk folder.</p><p><br></p><p>Only products marked as <em>pre-order</em>&#xA0;on the product listing are available for pre-order.&#xA0;</p><p>We are not able to offer rainchecks for products that are sold out during sales times.</p>

The product I want is sold out, can I pre-order it?

<div data-block="true" data-editor="7lek4" data-offset-key="36sj1-0-0" id="isPasted"><div data-offset-key="36sj1-0-0"><span data-offset-key="36sj1-0-0"><span data-text="true">&#xA0;<span style="font-size: 16px;">As we are retailers we unfortunately cannot offer many of the products we stock for wholesale, you would need to contact the individual brands directly.</span></span></span></div></div><div data-block="true" data-editor="7lek4" data-offset-key="4tk8a-0-0"><div data-offset-key="4tk8a-0-0"><span data-offset-key="4tk8a-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="7lek4" data-offset-key="e0gp3-0-0"><div data-offset-key="e0gp3-0-0"><span data-offset-key="e0gp3-0-0"><span data-text="true" style="font-size: 16px;">However if it is our Adventure Snacks range you are interested in such as our silicone lunchboxes, babycino cups and stainless steel lunchboxes please let us know and we can provide the details for these.</span></span></div><p><span style="font-size: 16px;"><br></span></p><p><span data-offset-key="e0gp3-0-0"><span data-text="true" style="font-size: 16px;">Contact: <a href="mailto:support@adventuresnacks.com.au">support@adventuresnacks.com.au</a></span></span></p><p><br></p></div>

Do you offer wholesale?

You may have store credit with us from returning or exchanging a product. This amount can be checked at any time in your customer account. Next time you shop online with us please log in to your profile on our website and you'll see this credit avail

<p><i data-stringify-type="italic" id="isPasted"><em><span style="font-family: Arial,Helvetica,sans-serif;">You may have store credit with us from returning or exchanging a product. This amount can be checked at any time in your customer account.</span></em></i></p><p><span style="font-family: Arial,Helvetica,sans-serif;"><em><i data-stringify-type="italic">Next time you shop online with us please log in to your profile on our website and you&apos;ll see this credit available to use under &quot;payment methods&quot;. You&apos;ll also see this as a tick box in your cart.&#xA0;</i></em></span></p><p><span style="font-family: Arial,Helvetica,sans-serif;"><em><br><i data-stringify-type="italic">If you are shopping in store with us please mention to the cashier that you have store credit and they will be able to look this up on your customer account and apply it to your purchase.</i></em></span></p><p><span style="font-family: Arial,Helvetica,sans-serif;"><em><br></em></span><i data-stringify-type="italic"><em><span style="font-family: Arial,Helvetica,sans-serif;">The store credit is valid for 3 years.</span></em></i></p>

How do I use my store credit?

Adventure Snacks

How to track your order, payment methods we accept, shipping protection, pre-orders, gift cards, editing and cancelling orders.

Ordering Online

Do you offer refunds and exchanges?

What do I do if I receive the wrong item or a missing item in my order?