Adventure Snacks

We strongly suggest selecting shipping protection for all postal orders as this covers the parcel for loss or damage in transit. Without shipping protection we may not be able to provide compensation if your order becomes lost or damaged in transit. If you do not want shipping protection on your order please ensure you select this option as you check out. In the image example below the option in bold does not include shipping protection.<img src="https://attachments.gorgias.help/30BVo7v9ov2rvzmQ/hc/Aa90l7EVVlbxJWor/2025081205-cf32923e-c6c4-499d-a757-127ed2a97d61-393de11e-4aef-4681-bdff-836762f91159.png" style="width: 300px;" class="fr-fic fr-dib"> If you accidentally selected shipping protection for a pick up order please reach out to us with your order number and we will refund the amount to your original payment method. Please allow a day or so for the refunded amount to clear in your account. You will receive an email confirmation for the refund. Contact us : support@adventuresnacks.com.au

We strongly suggest selecting shipping protection for all postal orders as this covers the parcel for loss or damage in transit. Without shipping protection we may not be able to provide compensation if your order becomes lost or damaged in transit.

I was charged for shipping protection but I do not want this on my order.

Ordering Online

Do you offer refunds or exchanges?

What is the process for exchanging or returning a product?

What do I do if I receive the wrong item or a missing item in my order?

Do you offer a warranty for defective or damaged products?

Returns, Exchanges and Faults

Can I combine shipping for two orders placed separately?

Can I change the shipping address for my order?

Do you ship worldwide?

What if my package gets lost or arrives damaged?

Do you offer free shipping?

How long does delivery take?

What is your shipping policy?

How much does shipping cost?

Do you offer local pick up?

Shipping, Dispatch and Local Pick Up

How do I apply promo/discount codes?

How do I use my Adventure Perks rewards points?

I'm having trouble logging in to see my points

I haven't received the email for $10 off my first purchase

How can I find out if you have a sale coming up?

I forgot to put my discount code in at the checkout

Rewards Points and Discounts

What is your cancellation policy?

How can I track my order?

Can I edit or add anything to my order?

What should I do if I have not received an order confirmation email?

Do you accept Afterpay?

Can I have an invoice for NDIS?

The product I want is on pre-order, what does this mean?

Where is my order?

Do you offer custom personalisation?

Can I buy a gift card?

The product I want is sold out, can I pre-order it?

Do you offer wholesale?

How do I use my store credit?

How can I find out when a product is back in stock?

Do you sell spare parts?

How do I use an insulated food jar to keep food warm?

How to I stop condensation in my lunchbox?

My silicone has a soapy taste.

Where can I find the care instructions for the products?

Are the lids on the silicone range easy to put on?

Care Instructions and Troubleshooting

How do I know if a lunch box will fit the lunch bag I've chosen?

What lunchboxes do I need for Kindy/Kinder/Prep?

What lunch bag does a bbox wholefoods fit in?

What are the differences between the stainless steel lunchboxes?

What is the difference between the two OmieBox lunchboxes?

What food jars fit inside a lunchbox?

Do you have plastic free lunchboxes?

What is your most lightweight lunchbox?

Do I need an insulated lunch bag?

Do you have a lunch bag that fits two snack boxes and one lunchbox?

What ice packs fit inside the bbox Flexi lunch bag?

What is your biggest insulated bag?

Lunch Bags and Lunchboxes

How do I know what drink bottle to choose?

What bumpers fit on what drink bottles?

Drink Bottles

Product Help

Can I shop instore?

Shopping Instore

I was charged for shipping protection but I do not want this on my order.Updated 21 days ago