Adventure Snacks

Once your order has been placed you will receive a confirmation email with your order details. As soon as you receive this email please check the details are correct and notify us immediately if there are any changes to make. Once your order has been dispatched, you will receive another email with the Australia Post tracking link so you can track the delivery of your order, and receive an estimated delivery date. If you have not received any emails from us please check your spam/junk/promotions files, or any alternate email addresses you use. If you still cant find your email please reach out to our team and we&apos;ll be happy to assist. Contact us : support@adventuresnacks.com.au If your order contains a pre-ordered item the whole order will be held until the item/s arrive and then sent out altogether. &#xA0;You will know if an item is on pre-order as it will state &quot;Pre-Order&quot; next to the product name. We do not split orders - if you need in-stock items sooner, you will need to place a separate order with those items so they can be sent straight away.

Once your order has been placed you will receive a confirmation email with your order details. As soon as you receive this email please check the details are correct and notify us immediately if there are any changes to make. Once your order has been

Where is my order?

Ordering Online

Do you offer refunds or exchanges?

What is the process for exchanging or returning a product?

What do I do if I receive the wrong item or a missing item in my order?

Do you offer a warranty for defective or damaged products?

Returns, Exchanges and Faults

Can I combine shipping for two orders placed separately?

Can I change the shipping address for my order?

Do you ship worldwide?

What if my package gets lost or arrives damaged?

Do you offer free shipping?

How long does delivery take?

What is your shipping policy?

How much does shipping cost?

Do you offer local pick up?

Shipping, Dispatch and Local Pick Up

How do I apply promo/discount codes?

How do I use my Adventure Perks rewards points?

I'm having trouble logging in to see my points

I haven't received the email for $10 off my first purchase

How can I find out if you have a sale coming up?

I forgot to put my discount code in at the checkout

Rewards Points and Discounts

What is your cancellation policy?

How can I track my order?

Can I edit or add anything to my order?

I was charged for shipping protection but I do not want this on my order.

What should I do if I have not received an order confirmation email?

Do you accept Afterpay?

Can I have an invoice for NDIS?

The product I want is on pre-order, what does this mean?

Do you offer custom personalisation?

Can I buy a gift card?

The product I want is sold out, can I pre-order it?

Do you offer wholesale?

How do I use my store credit?

How can I find out when a product is back in stock?

Do you sell spare parts?

How do I use an insulated food jar to keep food warm?

How to I stop condensation in my lunchbox?

My silicone has a soapy taste.

Where can I find the care instructions for the products?

Are the lids on the silicone range easy to put on?

Care Instructions and Troubleshooting

How do I know if a lunch box will fit the lunch bag I've chosen?

What lunchboxes do I need for Kindy/Kinder/Prep?

What lunch bag does a bbox wholefoods fit in?

What are the differences between the stainless steel lunchboxes?

What is the difference between the two OmieBox lunchboxes?

What food jars fit inside a lunchbox?

Do you have plastic free lunchboxes?

What is your most lightweight lunchbox?

Do I need an insulated lunch bag?

Do you have a lunch bag that fits two snack boxes and one lunchbox?

What ice packs fit inside the bbox Flexi lunch bag?

What is your biggest insulated bag?

Lunch Bags and Lunchboxes

How do I know what drink bottle to choose?

What bumpers fit on what drink bottles?

Drink Bottles

Product Help

Can I shop instore?

Shopping Instore

Where is my order?Updated 22 days ago