We have new stock arriving at our warehouse frequently so it shouldn't be too long until the product you are after is back in stock. If you haven't already, please put your email in the 'notify me' section of the product listing, and we'll let you kn

We have new stock arriving at our warehouse frequently so it shouldn&apos;t be too long until the product you are after is back in stock.If you haven&apos;t already, please put your email in the &apos;notify me&apos; section of the product listing, and we&apos;ll let you know as soon as it is ready to order again. (Sometimes this stock notification email will go to your spam folder, please mark our emails as safe).If you cant find a product on our website please reach out, the product may have been discontinued or redesigned. The team will be happy to offer alternate suggestions.

How can I find out when a product is back in stock?

We sure do! We have a huge range of spare parts available for many of our products and brands, ranging from lids, straws, latches and dividers. You can browse the range here. Cant find what you need? feel free to reach out to our friendly team suppor

We sure do! We have a huge range of spare parts available for many of our products and brands, ranging from lids, straws, latches and dividers. You can browse the range <a href="https://www.adventuresnacks.com.au/collections/spare-parts">here</a>.Cant find what you need? feel free to reach out to our friendly team <a href="mailto:support@adventuresnacks.com.au">support@adventuresnacks.com.au</a>

Do you sell spare parts?

Care Instructions and Troubleshooting

Lunch Bags and Lunchboxes

Drink Bottles

Adventure Snacks

Need help choosing a product, finding a lunchbox and lunch bag combination that fits together or knowing when a product will be back in stock?

Product Help

Do you offer refunds or exchanges?

What is the process for exchanging or returning a product?

What do I do if I receive the wrong item or a missing item in my order?

Do you offer a warranty for defective or damaged products?

Returns, Exchanges and Faults

Can I combine shipping for two orders placed separately?

Can I change the shipping address for my order?

Do you ship worldwide?

What if my package gets lost or arrives damaged?

Do you offer free shipping?

How long does delivery take?

What is your shipping policy?

How much does shipping cost?

Do you offer local pick up?

Shipping, Dispatch and Local Pick Up

How do I apply promo/discount codes?

How do I use my Adventure Perks rewards points?

I'm having trouble logging in to see my points

I haven't received the email for $10 off my first purchase

How can I find out if you have a sale coming up?

I forgot to put my discount code in at the checkout

Rewards Points and Discounts

What is your cancellation policy?

How can I track my order?

Can I edit or add anything to my order?

I was charged for shipping protection but I do not want this on my order.

What should I do if I have not received an order confirmation email?

Do you accept Afterpay?

Can I have an invoice for NDIS?

The product I want is on pre-order, what does this mean?

Where is my order?

Do you offer custom personalisation?

Can I buy a gift card?

The product I want is sold out, can I pre-order it?

Do you offer wholesale?

How do I use my store credit?

Ordering Online

How do I use an insulated food jar to keep food warm?

How to I stop condensation in my lunchbox?

My silicone has a soapy taste.

Where can I find the care instructions for the products?

Are the lids on the silicone range easy to put on?

How do I know if a lunch box will fit the lunch bag I've chosen?

What lunchboxes do I need for Kindy/Kinder/Prep?

What lunch bag does a bbox wholefoods fit in?

What are the differences between the stainless steel lunchboxes?

What is the difference between the two OmieBox lunchboxes?

What food jars fit inside a lunchbox?

Do you have plastic free lunchboxes?

What is your most lightweight lunchbox?

Do I need an insulated lunch bag?

Do you have a lunch bag that fits two snack boxes and one lunchbox?

What ice packs fit inside the bbox Flexi lunch bag?

What is your biggest insulated bag?

How do I know what drink bottle to choose?

What bumpers fit on what drink bottles?

Can I shop instore?

Shopping Instore