If you would like to add more products to your existing order, and your order has not been dispatched yet please reach out to our team with your order number and the items you wish to add. We can then update your order and send through a revised invo

If you would like to add more products to your existing order, and your order has not been dispatched yet please reach out to our team with your order number and the items you wish to add. We can then update your order and send through a revised invoice.If you would like to combine two orders we can generally do this if they have not been dispatched yet. &#xA0;Please reach out to our team, letting them know the order numbers of the orders you wish to combine.&#xA0;If you have selected local pick up for your order and would now like it posted, or if you have selected post and would prefer to pick it up in store instead please contact us and we can make the arrangements.support@adventuresnacks.com.au

Can I combine shipping for two orders placed separately?

Yes, you can change the shipping address if your order has not yet been dispatched. Please contact us with the correct address as soon as possible, we will update your order and notify you with confirmation of the change. Contact us : support@adventu

Yes, you can change the shipping address if your order has not yet been dispatched. Please contact us with the correct address as soon as possible, we will update your order and notify you with confirmation of the change.&#xA0;Contact us : support@adventuresnacks.com.au If your order has already been dispatched from our warehouse we unfortunately can no longer change the shipping address but you may be able to re-direct it with Australia Post. In this instance please go to the Australia Post tracking link for your parcel (sent to you via email once your parcel was dispatched- it may have landed in your spam/junk/promotions folder) and follow the steps to change the address.&#xA0;

Can I change the shipping address for my order?

We ship to New Zealand, Malaysia, Canada and Singapore.  Please enter your address at the check out and the shipping will be calculated. For any other countries, please contact us with the items you are looking at purchasing along with your shipping

We ship to New Zealand, Malaysia, Canada and Singapore. &#xA0;Please enter your address at the check out and the shipping will be calculated.For any other countries, please contact us with the items you are looking at purchasing along with your shipping address and we&apos;d be happy to provide you with a shipping quote. Postage price is dependent on the parcel&apos;s weight and international shipping is generally between AU$50-85.Contact us : support@adventuresnacks.com.au

Do you ship worldwide?

If your parcel has not arrived on the date expected, please check your Australia Post tracking details for an updated delivery estimate. You can find the tracking link in the email we sent you once your order was dispatched (please check your spam/ju

<h3 id="we-strongly-encourage-customers-to-select-for-their-orders-to-be-sent-with-shipping-protection-at-the-check-out-to-cover-any-losses-or-damages-to-your-parcel-while-it-is-in-transit-without-shipping-protection-we-may-not-be-able-to-assist-if-your-parcel-becomes-lost-or-arrives-damaged">We strongly encourage customers to select for their orders to be sent with shipping protection at the check out to cover any losses or damages to your parcel while it is in transit. Without shipping protection we may not be able to assist if your parcel becomes lost or arrives damaged.</h3> <h3 id="lost-parcels">Lost parcels</h3>If your parcel has not arrived on the date expected, please check your Australia Post tracking details for an updated delivery estimate. You can find the tracking link in the email we sent you once your order was dispatched (please check your spam/junk/promotions folder)&#xA0;If the status of your parcel says delivered, but you have not received it, please check around your premises or with other members of your household if they have received it on your behalf. If the parcel can not be found, please contact our customer support team and we will investigate this with Australia Post. <h3 id="damaged-parcels">Damaged parcels</h3>If your order arrives damaged please contact our customer support team as soon as you receive the parcel. Please include clear photos of the damaged item/s along with photos of both the product packaging and box or satchel it was sent in.Contact us : support@adventuresnacks.com.au

What if my package gets lost or arrives damaged?

We offer free shipping for orders over $129. Please note free shipping applies only to orders shipped to an Australian address.

We offer free shipping for orders over $129. Please note free shipping applies only to orders shipped to an Australian address.

Do you offer free shipping?

Delivery times vary depending on the destination and the shipping method selected at the check out. We ship with Australia Post and shipping times vary depending on your location from Perth, WA. If you would like to receive your parcel via the fastes

Delivery times vary depending on the destination and the shipping method selected at the check out.We ship with Australia Post and shipping times vary depending on your location from Perth, WA. If you would like to receive your parcel via the fastest possible method, we recommend choosing &quot;Priority Dispatch and Express Post&quot; at the check out.&#xA0;To find out more about shipping and delivery please click <a href="https://www.adventuresnacks.com.au/pages/shipping" id="isPasted">here</a>.&#xA0; Alternatively, if you&apos;d like to save on shipping our showroom is located in Wangara, Perth W.A. You can either shop instore or choose click and collect as your shipping method for local pick up.&#xA0;To find out more about our showroom&apos;s opening ours and location please click <a href="https://www.adventuresnacks.com.au/pages/showroom">here</a>.

How long does delivery take?

Within Australia. Standard Post:. Free standard shipping Australia-wide on orders over $129. For orders below $129 Standard Post is $11 flat rate Australia-wide. Express Post:. Starts at $16, rate will be shown in checkout. Priority Dispatch & Expres

Within Australia Standard Post:Free standard shipping Australia-wide on orders over $129.For orders below $129 Standard Post is $11 flat rate Australia-wide.Express Post:Starts at $16, rate will be shown in checkout.Priority Dispatch &amp; Express PostIn our peak periods, we offer this option (for an additional $6 on top of Express Post) which will bump your order to the top of the pile so it gets sent out as quick as possible. &#xA0;&#xA0;Dispatch TimesWe guarantee all parcels will be sent&#xA0;on the same day for orders placed by 9am (on business days) except during our peak months or sale periods (in these times, please allow&#xA0;up to 5-10 business days).Parcels are sent via Australia Post. &#xA0;Most parcels are sent with a signature on delivery required - if you would like the parcel left in your absence, please leave a note to mark it ATL. &#xA0;By doing so, you assume the risk if the parcel should go missing - we cannot be liable for missing parcels that were marked Authority To Leave by the customer.Tracking details will be sent to you once the order has been shipped - you can access the tracking link by going back to your order if you have an account, or going to &apos;view my order&apos; from the confirmation email. Local Pickup&#xA0;Click &amp; collect is available from Wangara (6065) in Perth. &#xA0;You can select this option at the checkout, and we will email you with pickup details once your order is ready. &#xA0;Pickups are able to be made Monday to Friday from 9am - 12pm,&#xA0;as this is when our showroom is open to the public. &#xA0;Please see <a href="https://www.adventuresnacks.com.au/pages/showroom" title="Adventure Snacks Perth" style=" text-decoration: none;">this page</a> for any additional/extended pickup times.&#xA0;International ShippingWe ship to New Zealand, Malaysia and Singapore. &#xA0;Postage price is dependent on weight and will be calculated in the checkout. &#xA0;For any other countries, please contact us and we&apos;d be happy to provide you with a quote. More information regarding shipping, dispatch and local pick up can be found <a href="https://www.adventuresnacks.com.au/pages/shipping">here</a>.

What is your shipping policy?

Within AustraliaStandard Post:Free standard shipping Australia-wide on orders over $129.For orders below $129 Standard Post is $11 flat rate Australia-wide.Express Post:Starts at $16, rate will be shown in checkout.Priority Dispatch &amp; Express PostIn our peak periods, we offer this option (for an additional $6 on top of Express Post) which will bump your order to the top of the pile so it gets sent out as quick as possible. &#xA0; Local Pickup&#xA0;Click &amp; collect is available from Wangara (6065) in Perth. &#xA0;You can select this option at the checkout, and we will email you with pickup details once your order is ready. &#xA0;Pickups are able to be made Monday to Friday from 9am - 12pm,&#xA0;as this is when our showroom is open to the public. &#xA0;Please see <a href="https://www.adventuresnacks.com.au/pages/showroom" title="Adventure Snacks Perth" style=" text-decoration: none;">this page</a> for any additional/extended pickup times.&#xA0;International ShippingWe ship to New Zealand, Malaysia and Singapore. &#xA0;Postage price is dependent on weight and will be calculated in the checkout. &#xA0;For any other countries, please contact us and we&apos;d be happy to provide you with a quote.

How much does shipping cost?

We sure do! If you would like to save on postage costs and collect your order from our Wangara showroom, please select "local pick up" as a shipping option when you check out. We will email you with pickup details once your order is ready to collect.

We sure do! If you would like to save on postage costs and collect your order from our Wangara showroom, please select &quot;local pick up&quot; as a shipping option when you check out. We will email you with pickup details once your order is ready to collect. Please wait until you receive this email before coming in store to collect, if you cant find the email, please check your junk/spam/promotions files.&#xA0;Pickups are able to be made during our showroom opening hours.Orders must be collected within 14 days of the order being ready (an email will be sent once it is ready for collection). &#xA0;If, after multiple follow-ups, the order is still not collected, we will cancel it minus a 10% restocking fee.If you have placed a click and collect/ local pick up order and now would like to have it posted instead, please reach out to our team with your postal address, and we can arrange shipping for you. Contact: <a href="mailto:support@adventuresnacks.com.au">support@adventuresnacks.com.au</a> More information can be found <a href="https://www.adventuresnacks.com.au/pages/showroom">here</a>.

Do you offer local pick up?

Adventure Snacks

Details on postage options, international shipping, dispatch & delivery times, click and collect,changing your shipping address and what to do if your parcel is lost or damaged in transit.

Shipping, Dispatch and Local Pick Up

Do you offer refunds or exchanges?

What is the process for exchanging or returning a product?

What do I do if I receive the wrong item or a missing item in my order?

Do you offer a warranty for defective or damaged products?

Returns, Exchanges and Faults

How do I apply promo/discount codes?

How do I use my Adventure Perks rewards points?

I'm having trouble logging in to see my points

I haven't received the email for $10 off my first purchase

How can I find out if you have a sale coming up?

I forgot to put my discount code in at the checkout

Rewards Points and Discounts

What is your cancellation policy?