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Returns, Exchanges and Faults

Information to return or exchange a product, or if you need to make a warranty claim for a manufacturer's fault.

Do you offer refunds or exchanges?

We offer store credit or exchanges within 30 days of purchase. To be eligible for a return or exchange, products must be returned in their original condition, with all packaging intact. We do not offer refunds for change of mind returns. To proceed w

What is the process for exchanging or returning a product?

We are more than happy to assist with your decision, so please feel free to get in contact before making your purchase. If you receive your order and don't think the product is suitable or you change your mind you are most welcome to return it, pleas

What do I do if I receive the wrong item or a missing item in my order?

We are sorry to hear you received the wrong item or are missing an item in your order!. Kindly check the items you have received and their quantities against the packing slip that was included in your order. For a missing item, please check all the p

Do you offer a warranty for defective or damaged products?

We're sorry to hear your product is not working as it should. If you believe the product you received has a manufacturing fault, please fill out this form and our team will be in contact once the claim has been assessed. As we stock many different br