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Returns, Exchanges and Faults

Information to return or exchange a product, or if you need to make a warranty claim for a manufacturer's fault.

Do you offer refunds and exchanges?

We are most happy to assist you with choosing a product so please feel free to reach out to our friendly team prior to purchase and we can assist with any questions you may have. Should you receive your order and the product is not suitable you are m

What do I do if I receive the wrong item or a missing item in my order?

We are sorry to hear you received the wrong item or are missing an item in your order!. Kindly check the items you have received and their quantities against the packing slip that was included in your order. For a missing item, please check all the p

Do you offer a warranty for defective or damaged products?

We're sorry to hear your product is not working as it should. If you believe the product you received has a manufacturing fault, please fill out this form and our team will be in contact once the claim has been assessed. As we stock many different br